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Food, Technology and
Beverage Vol. 22 饮食与科技(第二十二集)
Application
of Advanced System – Heichinrou (Chinatown, Yokohama)
 In 1887, more than
120 years ago, the first Heichinrou
Restaurant opened in Yokohama, in
the city’s Chinatown. Today, Heichinrou is Japan’s
oldest and most loved Chinese restaurant.
Over
the years,
Yokohama and the lives of its citizens have changed greatly. At
Heichinrou, however, the quality service and food that their original
Yokohama restaurant put into serving each of its customers remains the
same.
Now, Heichinrou has
11 branches in Japan, 5 branches in Hong Kong and 1 branch in Thailand.
Superior service and excellent food has gained the confidence of
customers and generations of customers have become loyal customers to
Heichinrou.
Point-of-Sale (POS)
system is one of their management tools to strength their
superiorservice level. In spring 2008, Heichinrou Yokohama branch
employed Seito Queuing
Tag System to manage customer queuing and
handle table
allocation duties.
There is a touch
screen terminal using in the front entrance of the restaurant to handle
the customer queuing duty. In addition, each floor has at least one
touch screen terminal for service staff to work with the reception so
that the staff will clearly know the table occupation status. The
system provided by Seito includes 3 major functions. Firstly, the touch
screen terminals will show table status (i.e. occupied or not, and how
long it is occupied) which is represented by different colours.
Secondly, the staff at the reception area may input table requirements
from the queuing customers and finally the information of queuing
customers (e.g. customer name, number of customers, expected waiting
time (assigned by the staff), special request etc.) will be recorded
and displayed accordingly. The restaurant also employed a number of
wireless PDA terminals to review and change the table status quickly
even they are not working near the fixed touch screen
terminals.
“Heichinrou
is a famous Chinese restaurant in Japan and Hong Kong. They have good
reputation in providing quality service and food to the customers. They
believed that information technology can be the great management tool
to increase the operation efficiency in the restaurant. Thus, they
apply Seito’s tailor-made Queuing Tag System to the Yokohama
branch” Hidematsu Yamaguchi, C.E.O. of JCOM said.
*
Seito Queuing Tag System is deployed and supported by JCOM –
Seito Authorized Reseller in Japan *
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